Website usage terms and conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be
relationship with you in relation to this website.
The term ‘o3 solutions’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is centre house, 79
chichester st, belfast, bt1 4je. Our company registration number is NI 49766. The term ‘you’ refers to the user or
viewer of our website.
·The content of the pages of this website is for your general information and use only. It is subject to change without
·Pictures shown may not be of products currently available. Products or services may have changed since upload.
·Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent permitted by law.
·Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It
shall be your own responsibility to ensure that any products, services or information available through this website
meet your specific requirements.
·This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the
design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright
notice, which forms part of these terms and conditions.
·All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are
acknowledged on the website.
·Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
·From time to time this website may also include links to other websites. These links are provided for your convenience
to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the
content of the linked website(s).
·You may not create a link to this website from another website or document without o3 solutions’s prior written
·Your use of this website and any dispute arising out of such use of the website is subject to the laws of England,
Scotland, Wales and Northern Ireland where appropriate.
The information contained in this website is for general information purposes only. The information is provided by o3
solutions ltd and while we endeavour to keep the information up to date and correct, we make no representations or
warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with
respect to the website or the information, products, services, or related graphics contained on the website for any
purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or
damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the
use of this website.
Through this website you are able to link to other websites which are not under the control of o3 solutions ltd We
have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily
imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, o3 solutions ltd takes no responsibility
for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of o3 solutions ltd- © o3 solutions ltd 2010. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
·you may print or download to a local hard disk extracts for your personal and non-commercial use only
·you may copy the content to individual third parties for their personal use, but only if you acknowledge the website
as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you
transmit it or store it in any other website or other form of electronic retrieval system.
use this website.
o3 solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information
by which you can be identified when using this website, then you can be assured that it will only be used in
accordance with this privacy statement.
o3 solutions may change this policy from time to time by updating this page. You should check this page from time to
time to ensure that you are happy with any changes. This policy is effective from April 2010
What we collect
We may collect the following information:
·name and job title
·contact information including email address
·demographic information such as postcode, preferences and interests
·other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the
·Internal record keeping.
·We may use the information to improve our products and services.
·We may periodically send promotional emails about new products, special offers or other information which we think
you may find interesting using the email address which you have provided.
·From time to time, we may also use your information to contact you for market research purposes. We may contact
you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,
we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information
we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is
added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and
dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic
and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis
purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and
which you do not. A cookie in no way gives us access to your computer or any information about you, other than the
data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually
modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our
site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible
for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not
governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the
website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
·whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do
not want the information to be used by anybody for direct marketing purposes
·if you have previously agreed to us using your personal information for direct marketing purposes, you may change
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are
required by law to do so. We may use your personal information to send you promotional information about third parties
which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small
fee will be payable. If you would like a copy of the information held on you please write to o3 solutions ltd, centre
house, 79 chichester st, belfast ,bt1 4je
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon
as possible, at the above address. We will promptly correct any information found to be incorrect.
Trademarks : o3 solutions, aertek, oxizone, urifresh, uriflush, femibin, AirJet, EcoJet, SupaDry Ultra, BioJet, EcoBlade
are trademarks owned by o3 solutions.
Product Warranties and Guarantees
Product warranties and guarantees for GB and ROI are provided as per the manufacturers specifications. These may
cover parts only, parts and labour, on-site repairs, replacement, direct swap, labour inclusive or labour exclusive,
return to base, repair and return or any combination of these and not limited to these. You should satisfy yourself as
to the extent or limitations of, or obligations under, your warranty before purchasing. Warranties may be location
specific, ie a product may only be covered under its warranty in the political or geographical jurisdiction in which it was
All hand dryers are covered with full on-site parts & labour warranties within Northern Ireland (Dyson Airblade has a
specific warranty as below). Outside of Northern Ireland, warranties are as provided by the manufacturer.
Example warranty specifics:
Dyson Airblade : 5 years - 1 year parts and labour. 1st year is full onsite labour and parts, there is no charge to the
purchaser for the repair or replacement of the hand dryer which has become faulty through normal use (terms and
conditions apply). The remainder of the 4 years warranty is parts only and there will be a charge of £80 for the call-
out and repair of the Dyson Airblade Hand Dryer. These charges and conditions apply for UK/Ireland warranties for
products bought and sited in that jurisdiction.
Xlerator : 3 year parts only warranty. Covers all parts for a period of 3 years. These are interchangeable by any
qualified person. We can offer the warranty repairs directly ourselves with our own engineers. Depending on location
(excludes Northern Ireland) the charge will be £45 for the first dryer and £35 per dryer after that at the same location.
Charges may increase for example, but not limited to, London or off-shore locations. Machines can be returned to us
for repair at your own cost, Charge for repairing is £45 for the first dryer and £35 per dryer in the same consignment,
no charge for parts or for return freight.
Warner Howard : on-site warranties where stated cover parts and labour for the time specified. There is no charge for
parts or labour for the duration of the warranty.
parts and labour warranty. The customer is responsible for returning the unit at their own cost to o3 who will repair
and replace any parts that become defective through poor workmanship or normal wear and tear, and return the unit
to the customer. It will be the decision of o3 as to whether the fault has arisen through misuse, abuse or vandalism, in
this event the warranty will be invalid and there will be a charge for repair equal to the cost of the labour and parts
required. The decision of o3 will be final. It is the responsibility of the product owner to ensure that there is no fault
with the electrics at the installation location or any other reason that would cause the machine to not work before
going to any expense removing the machine and returning it to o3. If it is found that there is no fault, there may be a
charge to cover the cost of returning the unit to you.
These are given as examples and are subject to change at any time.
o3 solutions will not collect any personally-identifiable information about you (that is, your name, address, telephone
number, or email address) ("personal data") unless you provide it to us voluntarily. If you do not want your personal
data collected, please do not submit it.
If you have already submitted personal data and would like it removed from our records, please contact us at the email
address or phone number listed at the bottom of this section. We will use reasonable efforts to delete your information
from our records.
Information provided to o3 solutions ("data") via this website or any other method will be put onto our database and
processed by us for marketing purposes, market research, tracking of sales data, and in order to contact you or send
you publications. We may also disclose the data within our group of companies and to our professional advisers and
agents for the above purposes. By submitting your data to us you agree to our storage and use of the data.
In some cases, we may collect information about you that is not personally-identifiable. Examples of this type of
information include the type of Internet Browser you are using, the type of computer operating system you are using,
and the domain name of the website from which you linked to our site or advertisement.
o3 solutions ltd operates an equal opportunities policy. All staff are chosen on merit. All staff are checked against the
Access NI (CRB in GB) database to ensure they are suitable to work in areas where they may have access to children
or vulnerable adults.
Who to Contact
If you have submitted personal data through the Site and would like that information deleted from our records, please
contact us at our e-mail address.
028 9065 6552
or write to:
o3 solutions ltd
79 chichester st
Further terms and conditions, as per (but not limited to) online purchases via ecommerce site or MOTO orders.
1.1 - This Website is owned by o3 solutions ltd registered in N.Ireland UK (NI 49766) with a registered office at centre
house, 79 chichester st, belfast, bt1 4je (hereforth referred to as "we", "us" or "the company").
1.2 - You are registered with us as a business customer and these are the Terms and Conditions of sale that apply to
transactions between you and us.
1.3 - By purchasing any products (the "Product(s)") and by using this Website you acknowledge that you have read
and you agree to be bound by and comply with these Terms and Conditions.
2. Purchase of Products
2.1 - The placing of a Product on our Website is an invitation to accept offers for such Product and is not an offer to
sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the
order has been confirmed and the credit card been charged).
2.2 - We will acknowledge by e-mail your order for a Product at the time you place your order. We will then notify you
within 5 days of such email whether we have accepted your order. At the same time if we have accepted your order
we will notify you of delivery dates.
2.3 - Any order (whether or not accepted) is subject to availability of the Product. If the Product becomes unavailable
prior to delivery we will notify you within 14 days of acceptance of your order and give you the choice of cancelling
the order and receiving a refund or of purchasing an alternative product ("Alternative Product"). If payment has been
taken for the Product and you have cancelled the order we will issue a refund within 7 days of receiving notification of
cancellation of the order. If you choose to purchase an Alternative Product these Terms will apply. If payment has
been taken for the cancelled order we will refund to you any overpayment or take payment for any underpayment.
Charges may apply to cancelled orders where alternative products have been offered and accepted and then
cancelled. Please see section 4 for cancellation rights.
2.4 - In the event a Product is listed at an incorrect price due to an error, we will notify you within 14 days of
accepting your order of the correct price by e-mail and we will give you the choice of either purchasing the Product at
the correct price or cancelling your order. If you confirm you want to purchase the Product at the corrected price we
will deliver the Product to you. If payment has been taken for the Product and you cancel your order we will, on
return of the Product (if the Product has been sent out) issue a refund within 7 days of such return or notice of
cancellation (where no Product has been sent out). If only some of the Products you ordered are mispriced that will
not affect the order in relation to any Products which were priced correctly and we will deliver these Products to you
in accordance with these Terms.
3.1 - The Products will be delivered to the address you give when you place your order however we reserve the Right
not to make deliveries outside the United Kingdom or Ireland.
3.2 - Orders accepted by us before 11:00am on a working day will be processed that day for next day delivery and we
will use reasonable endeavours to meet the requested delivery option provided no additional security checks are
required and all Product is available. (A working day is any day other than weekends and bank or other public
3.3 - Risk in the Products passes to you when the Products are signed for at the delivery address stipulated in your
order. We accept no responsibility for any damage or loss to the Products after risk passes.
3.4 - Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package
does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of
your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any
warranty claims that you make thereafter. It is your responsibility to check all deliveries to ensure that they are
without fault as soon as you receive them but no later than 24 hours after receipt. You must report any damage or
faults within 24 hours of receipt or the goods will be deemed to have arrived in perfect order.
3.5 - We will inform you as soon as possible after acceptance if we are unable to deliver the Products to you on the
date specified by you and you may agree an alternative delivery period or you may cancel the order. In no event shall
we be liable to you for any losses you may have for any delay in delivery and time of delivery shall not be of the
essence of the contract.
3.6 - If you fail to take delivery of the Products and without prejudice to any other rights and remedies available to
us, we may:
a. store the Products until actual delivery and charge you the reasonable costs (including, without limitation,
insurance) of storage;
b. sell the Products at the best readily obtainable price and either:-
i. where you have not already paid for the Products, account to you (after deducting all reasonable storage and
selling expenses) for any excess over the price you agreed to pay for the Products or charge you for any shortfall
below the price you agreed to pay for the Products; or
ii. where you have already paid for the Products, account to you (after deducting all reasonable storage and selling
expenses) for any proceeds received.
4. Right to Cancel an Order
4.1 - You have the right to cancel the contract at any time up to 5 working days after you receive the Products or
after the order is placed, whichever is sooner, by notifying us by email to the email address provided.
4.2 - If you cancel the contract under 4.1 after the Products have been delivered to you, you must return the
Products to us at the address shown within the 'Returns on Line' section of our Website at your own cost and risk. If
you cancel the contract before the Products have been delivered to you and then you receive the Products after
cancellation you must not unpack them from their packaging but must immediately send them back to us. In any event
you must return the Products to us within 5 working days of notifying us of cancellation under 4.1, or if later, of
receiving them. If you do not we shall charge you a sum to cover the direct costs of recovering the Products.
4.3 - Until you return the Products to us you must keep them in your possession and take reasonable steps to ensure
they are not damaged. Provided that we receive the Products within the specified period in the same condition they
were in when delivered to you then we will refund you or credit your Trade Account for the Products in question within
7 days of the receipt by us of the Products.
4.4 - Once the item is returned and found to be in good condition you will be credited less the cost of the delivery
which we have paid. There may also be charges over and above the delivery charge applied to your order to cover the
processing of cancellations and card payment processing charges, If your item was classed as “free delivery” this will
still apply. You will be liable to pay these charges as per the terms and conditions of this credit agreement.
4.5 - Until you return the Products to us you must keep them in your possession and take reasonable steps to ensure
they are not damaged. Provided that we receive the Products within the specified period in the same condition they
were in when delivered to you then we will refund you or credit your Trade Account for the Products in question within
7 days of the receipt by us of the Products.
4.6 - Whether or not you have received your goods, if you wish to cancel your order you may be subject to a charge
for processing and cancelling your order and the associated card payment processing charges. Depending on the type
of card and the date of processing and refunding this charge will range from 5-15%.
5.1 - The Products are at your risk from the time of delivery.
5.2 - Ownership of the Products shall not pass to you until we have received in full (in cash or cleared funds) all sums
due to us in respect of:
a. the Products; and
b. all other sums which are or which become due to us from you on any account.
5.3 - We shall be entitled to recover payment for the Products even though ownership of any of the Products has not
passed from us.
5.4 - Until ownership of the Products has passed to you, you must:
a. store the Products (at no cost to us) separately from all your other products and products of any third party in
such a way that they remain readily identifiable as our property; and
b. not destroy, deface or obscure any identifying mark or packaging on or relating to the Products; maintain the
Products in satisfactory condition and keep them insured on our behalf for their full price against all risks
5.5 - Your right to possession of the Products shall terminate immediately if:
a. you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or
otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or
(being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation
(whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or
amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking
or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the
granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or
possible insolvency or we have reason to believe that any of the above are likely to occur; or
b. you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you
or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to
c. you encumber or in any way change any of the Products.
5.6 - You grant to us, our agents and employees an irrevocable licence at any time to enter any premises where the
Products are or may be stored in order to inspect them, or, where your right of possession has terminated, to recover
6. Defective Goods and Warranty
6.1 - All products come with a 5 year warranty (1 year labour and parts, 4 years parts) as agreed in the relevant
product specification on the website. In the case of a fault, you are required to contact Dyson directly. There will be
a charge for labour for the 4 years under which the warranty covers parts only. This charge is currently £80+VAT but
is subject to change at any time without notice - this information is correct at the time of publishing and may be out
of date as you read this.
6.2 - Warranties are only valid for products purchased in the UK or Ireland when the products are located within the
jurisdiction of UK and Ireland. You may not be able to avail of Dyson’s Warranties on a dryer which is not sited within
the country of its purchase.
6.3 - Restocking Fee
All products returned are subject to a restocking charge of 25%
7. Prices and Payment
7.1 - The prices for the Products and delivery are as set out on the Website at the time of purchase. In addition to
the price you may be required to pay a delivery charge for the Products details of which are displayed on our Website.
7.2 - You may apply to us in writing to set up a trade account which we may grant or refuse in our absolute discretion
("Trade Account"). If we agree to allow you such an account you must pay for any Products ordered by you within 30
days of date of our invoice. Time for payment is of the essence. If you do not pay on time we may (without prejudice
to our other rights and remedies) suspend your account and/or withdraw the Trade Account in our absolute discretion
at any time by notifying you in email.
7.3 - If you fail to pay us any sum due pursuant to the contract, you shall be liable to pay interest to us on such sum
from the due date for payment interest at the rate set out under the Late Payment of Commercial Debts (Interest)
7.4 - Payments may also be made by credit or debit card, by BACS transfer or by cheque and we shall not despatch
any Products until we receive cleared funds.
7.5 - If you pay as set out in clause 7.4, your payment will be processed by a secure connection at the time you
place your order on the relevant section of the Website.
7.5 - Purchases from outside of the UK or Ireland must be paid for by BACS bank transfer. All payments must be in full
without bank charges deducted. Goods will not be despatched until full, secure funds are received. Please be aware of
warranty limitations when exporting goods from UK/Ireland.
8. Limitation of our liability
8.1 - Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this
Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy
or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on
an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such
8.2 - Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any
material downloaded from it will not cause damage to any property, including but not limited to loss of data or
computer virus infection. We accept no liability for viruses. We recommend that you take all appropriate safeguards
before downloading information or images from the Website.
8.3 - In respect of any breach of clauses 6.1 and 6.2 , 6.1 our entire liability shall be limited, to the extent that the
cause of action relates to the items purchased on our Website, to (at our option):
a. repairing or replacing the Products; or
b. refunding the amount paid by you in respect of the Products purchased.
8.4 - Subject to clause 8.3 and 8.5 our aggregate liability in respect of all causes of action arising out of or in
connection with the Products purchased on our Website or in connection with your use of the Website (whether for
breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal
to the value of the Products delivered to you under these Terms and Conditions.
8.5 - We shall not be liable to you for any loss of profit; or loss of anticipated revenue; or loss of business; or any
consequential or indirect loss.
8.6 - Notwithstanding anything in these Terms and Conditions we do not exclude liability for:
a. personal injury and death caused by our negligence;
b. fraud; or
c. any liability under the Consumer Protection Act 1987.
8.7 - Except for any warranties expressly set out in these Terms and Conditions any warranties, conditions or
representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law.
9.1 - Product images are for illustrative purposes only and may differ from the actual product.
10. Links to Third Party Websites
10.1 - The use of third party websites is entirely at your own risk. Links contained in the Website will lead to other
websites not under our control, and we accept no liability for the content of any linked site or any link contained in a
linked site. Links provided on the Website are provided to you only as a convenience and the inclusion of any link does
not imply reliability and endorsement by us of the content of any third party's website.
10.2 - You are not permitted (nor will you assist others) to set up links from your own websites to the Website
(whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which
we may grant or withhold at our absolute discretion.
11.1 - Our secure server software encrypts all your payment card details. The process scrambles all the information,
allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure
environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the
relevant area of the Website.
12. Complaints Procedure
12.1 - We are very proud of our high standards of customer service however, in the event that we fail in meeting
these standards, please do not hesitate to contact us at the address in clause 20 . Our aim will always be to deal
with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in
order to retain your valued custom.
13. Intellectual Property
13.1 - All Website, design, text and graphics belong to us. All copyright, trade marks and other intellectual property
belong to us or to Dyson.
13.2 - You are not permitted to use the Website in any way that may infringe the intellectual property rights
contained in the Website. This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post,
redistribute, reutilise, retransmit or broadcast, all or any of the contents of the Website including but not limited to
any trade marks or copyrighted material without our express permission. However, you are permitted to download and
print out pages from the Website for the sole purpose of viewing for your own personal information.
14. Entire Agreement
14.1 - These Terms and Conditions represent the entire understanding relating to the use of the Website and
supersede all other statements, representations or warranties (whether written, made by email or oral) made by us.
Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation,
warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are
reserved by us.
15.1 - If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, it will be
severed from the rest of these Terms and Conditions which shall remain unaffected.
16. Third Party Rights
16.1 - A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts
(Rights of Third Parties) Act 1999.
17. Force Majeure
17.1 - We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms
and Conditions arising from any cause beyond our reasonable control including any of the following: act of God,
governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications
services, failure of a third party (including failure to supply data) and industrial action.
18.1 - We may vary these Terms and Conditions in relation to future sales from time to time by publishing new Terms
and Conditions on the Website.
19. Law and Jurisdiction
19.1 - These Terms and Conditions will be governed by and construed in accordance with the laws of England and
Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England